At DURASPACE, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process to ensure a hassle-free experience.
Returns
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Eligibility: Returns are accepted within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Non-returnable Items: Custom-made products, sale items, or products marked as final sale are not eligible for return.
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Return Process: To initiate a return, please contact us at contact@duraspace.shop with your order number and the reason for the return. Our customer service team will provide you with return instructions and the necessary details.
Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If your return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Exchanges
- If you would like to exchange your item for a different color, size, or style, please follow the same return process. Once we receive your return, we will help you place a new order for the replacement item.
Damaged or Defective Items
- In the rare event that your item arrives damaged or defective, please contact us immediately at contact@duraspace.shop with photos of the damage. We will resolve the issue by offering a replacement or full refund, depending on your preference.
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item is damaged or defective. For exchanges or returns due to customer preference, original shipping costs are non-refundable.